Returns & Refunds

Returns & Refunds Policy

Last updated: 26-10-2026


We want you to feel confident ordering from us. This policy explains your rights under South African law and the extra promises we make.

1. Change of mind: 7-day cooling-off period

Under the Electronic Communications and Transactions Act, you may cancel an online order for any reason within 7 days of receiving it.


  • Contact us at hello@attunehealth.co.za or 0738795010 within 7 days of delivery, quoting your order number.

  • For hygiene and safety reasons, change-of-mind returns must be unopened, with the seal intact, in their original condition.

  • You pay the direct cost of returning the products to us. We'll give you the return address and a courier option.

  • We refund the full amount you paid, including the original delivery fee, within 30 days of receiving your cancellation (usually much sooner).

2. Our 30-day Gentle Gut Guarantee

[Include this section only once the guarantee is live on the site.]


Flow Ease is designed to be gentle on the stomach. If it upsets your stomach within 30 days of delivery of your first order, we'll refund you, and you can keep the bottle.


  • Contact us within 30 days of delivery and tell us briefly what you experienced.

  • Applies to one refund per customer, on your first order, for up to [one 3-month Full Cycle / the amount of your first order].

  • No return needed; we may ask for a photo of the opened bottle.

  • Refunds are paid within 10 working days.


If you have a reaction that concerns you, stop taking Flow Ease and speak to a doctor or pharmacist.

3. Defective, damaged or incorrect products

Under the Consumer Protection Act, if a product is defective, unsafe, not what you ordered, or not of good quality, you may return it within 6 months of delivery, and choose a repair, replacement or full refund. For a supplement, that means a replacement or refund.


  • Contact us with your order number, a description of the problem and photos (including the batch number and expiry date on the bottle).

  • We cover the full cost of returning the product.

  • This applies to opened and unopened products.

4. What we can't accept

  • Opened products returned for change of mind (unless covered by section 2 or 3)

  • Products that were damaged after delivery through misuse or incorrect storage

  • Returns sent without contacting us first. Please contact us so we can match the parcel to your order.

5. How refunds are paid

Refunds go back to the original payment method:


  • Card, Apple Pay, Google Pay and Capitec Pay refunds usually appear within 3–7 working days, depending on your bank.

  • Instalment (buy now, pay later) orders are refunded through that provider, which adjusts or cancels your remaining instalments.

  • We'll email you as soon as your refund is processed.