Shipping
Shipping Policy
Last updated: 26-10-2026
Where we deliver
We deliver anywhere in South Africa, including outlying towns. We don't ship outside South Africa at this time.
Delivery options and costs
|
Option |
Cost |
Typical delivery time (after dispatch) |
|---|---|---|
|
Door-to-door courier |
R[80] |
2–4 working days to main centres; 3–6 working days to outlying areas |
|
Any option, orders over R500 |
Free |
As above |
Delivery costs are shown at checkout before you pay. Working days are Monday to Friday, excluding South African public holidays.
When your order ships
-
Orders paid by [12:00] on a working day are packed and handed to the courier the same day where possible, and within 1–2 working days at the latest.
-
Orders placed after [12:00], on weekends or on public holidays are dispatched from the next working day.
-
During sale periods (such as Black Friday) and the festive season, dispatch can take up to 3 working days. We'll show any delays on the website.
Tracking
Once your order ships, we'll send a tracking link by email and, if you opted in, WhatsApp. If you haven't received tracking within 2 working days of ordering, contact us at [Support email] or [Phone / WhatsApp number].
Delivery details and failed deliveries
Please check your delivery address, phone number and locker or pickup point before you pay. If a delivery fails because the address was incorrect or no one was available after the courier's attempts, the parcel may be returned to us. We'll contact you to arrange redelivery; a second delivery fee may apply. Uncollected locker and pickup-point parcels are returned after the collection period set by [Courier name(s)].
Damaged, missing or incorrect items
If your parcel arrives damaged, or something is missing or wrong, please contact us within 7 days of delivery with your order number and photos of the parcel and products. We'll send a replacement or refund at no cost to you. This doesn't limit your rights under the Consumer Protection Act (see our Returns & Refunds Policy).
Risk and ownership
The products are your responsibility from the moment they are delivered to you or placed in your chosen locker or pickup point.
Festive season
Courier cut-off dates for delivery before Christmas will be posted on our website in early December. Orders placed after the cut-off will be delivered in the new year.
Questions
Email hello@attunehealth.co.za or WhatsApp 0738795010. We reply within 1 working day.